Overview
This Return and Refund Policy pertains to all digital products sold via phoebeinnovation.com, which include, but are not limited to:
eBooks and digital publications
Downloadable templates, guides, and worksheets
Interactive tutorials and educational resources
Digital codes, datasets, and tool resources
Access to premium content and memberships
Business Location: This policy is regulated by the laws of worldwide in which phoebeinnovation operates.
Digital Product Policy
Immediate Download Information
Please note: Digital items are available for instant access once your purchase is complete. By finalizing your order, you recognize that you forfeit your right to withdraw according to the EU Consumer Rights Directive Article 16(m) and similar regulations in other regions.
No Refunds for Digital Products
Due to the intangible and irreversible nature of digital items, all transactions are deemed final and non-refundable once you receive the download link or access.
Explanation
In contrast to physical items, digital products cannot be returned. After a product has been downloaded or accessed, we cannot prevent further use or duplication, making refunds unfeasible within our delivery framework.
Regulatory Compliance
EU Customers
According to the Consumer Rights Directive, you generally have a 14-day right to withdraw from a purchase. However, this right is forfeited if the delivery of digital content begins with your explicit consent and acknowledgment that you relinquish your right to withdraw.
US Customers
Sales are considered final upon delivery in accordance with regulations governing digital goods. There is no cooling-off period for digital products.
Other Regions
Consumer protection laws in your locality may be applicable. Please refer to your local regulations for details on your rights and responsibilities.
Download and Technical Difficulties
Should you encounter any issues with your download or face difficulties accessing your files:
Please reach out to us promptly at contact@phoebeinnovation.com
Submit reports on issues within 7 days of your purchase for the quickest solution
We will address technical problems within 48 hours,
which includes:
Resending download links
Providing technical support
Substituting damaged files
Refund Exceptions
Refunds may be granted under the following special conditions:
Qualifying for a Refund:
Technical issues – The product has been confirmed to be defective.
Billing mistakes – You have been charged incorrectly or more than once.
Not Qualifying for a Refund:
- Change of mind after download.
- Compatibility problems with your device (provided the system requirements are clearly specified).
- Inability to utilize the product due to absence of necessary software or skills.
- Disappointment with content after a successful download.
All refund requests will be assessed individually and must be submitted within seven days of purchase.
Customer Satisfaction Commitment
At Datanovia, we’re committed to providing high-quality educational content that delivers real value. While our digital product policy requires final sales, we stand behind our products with:
- Quality assurance testing before release
- Responsive customer support for any issues
- Continuous improvement based on user feedback
- Fair resolution of legitimate concerns
Thank you for supporting high-quality educational content. Your purchase enables us to continue developing open learning tools and tutorials for the data science community. We appreciate your understanding of our digital product policy and look forward to providing you with valuable resources for your learning journey.